Information We Collect

When you reach out for flower care consultation, we collect information that helps us provide better service. This includes your name, contact details, and specifics about your plants and gardening space.

• Contact information including name, email, and phone number
• Address details for on-site consultations in the Baku area
• Information about your plants, garden conditions, and care goals
• Communication records from our consultations and follow-ups
• Payment information processed through secure payment systems

We also collect some technical information when you visit our website, like your browser type and pages viewed, to improve our online experience.

How We Use Your Information

Your information serves specific purposes related to providing quality flower care consultation services. We don't use your data for unrelated marketing or sell it to third parties.

• Scheduling and conducting flower care consultations
• Creating personalized care plans for your specific plants
• Following up on plant health and care progress
• Processing payments and maintaining service records
• Sending seasonal care reminders and relevant plant care tips
• Improving our consultation methods based on client feedback

Information Sharing and Disclosure

We keep your information within our consultation practice. There are limited situations where we might share information, always with your knowledge or legal requirement.

We share information only when:

• You explicitly request us to coordinate with other garden professionals
• We need to process payments through secure financial systems
• Legal obligations require disclosure to authorities
• We engage trusted service providers who assist with scheduling or communication

Any third parties we work with are bound by confidentiality agreements and can only use your information for the specific services they provide to us.

Data Storage and Security

We store your information securely using industry-standard practices. Client files are kept both digitally with encryption and in physical files with restricted access.

Our security measures include encrypted data storage, secure communication channels, and limited access to client information. We regularly update our security practices to protect against unauthorized access.

Your Rights and Choices

You have control over your personal information. Under Azerbaijan data protection regulations and our commitment to client privacy, you can:

• Request to see what information we have about you
• Ask us to correct any inaccurate information
• Request deletion of your data when consultation services are complete
• Opt out of follow-up communications while maintaining service records
• Receive a copy of your consultation records and care plans

We'll respond to your requests within reasonable timeframes, typically within two weeks. Some information may need to be retained for legal or business purposes even after you request deletion.

Data Retention

We keep your information for as long as necessary to provide ongoing consultation support and meet legal requirements. Active client records are maintained while you're receiving services plus additional time for follow-up care.

Typically, we retain consultation records for three years after your last service to provide continuity if you return for additional help with your plants. Payment records are kept for seven years as required by Azerbaijan business regulations.

International Data Transfers

Your information is primarily stored and processed within Azerbaijan. If we use services that involve data processing outside the country, we ensure appropriate safeguards are in place to protect your information.

This might include cloud storage services or communication tools that meet international security standards. We only work with providers who demonstrate adequate data protection measures.

Website and Communication Privacy

Our website uses standard technologies to improve your experience, including cookies that help us understand how clients find and use our services. You can control cookie settings through your browser.

We use secure communication methods for sensitive information about your consultation needs. Email communications about general plant care are sent using standard encryption, while detailed consultation reports use additional security measures.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients through email or during consultation appointments.

The current version is always available on our website with the last updated date clearly marked. We encourage you to review the policy occasionally, especially if you have ongoing consultation services with us.